Oakley - Shopping Support
Promotions
Free Standard Shipping
Free standard shipping on orders placed on Oakley.com Australia. All web orders are shipped
direct. All Oakley Custom Program products will be shipped via FedEx from our headquarters in
Foothill Ranch,
California. When ordering items with estimated ship dates, your order will ship when the total
order is complete. Please note that shipments can occasionally be delayed due to unforeseen
circumstances.
PO BOX ADDRESSES
We do not deliver to PO BOX addresses or parcel lockers.
Satisfaction Guaranteed
If you are not satisfied with your purchase from https://www.oakley.com/en-au please contact Customer Care for a Return Authorisation (RA) number within 14 days of the delivery date.
Prescription eyewear, customised or engraved products are made to the customer’s exact specifications, so no refunds or exchanges are available for a change of mind. For all other products, items must be returned in its original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product and in ‘as new’ and undamaged condition with a Return Authorisation (RA) number and the original order number. The product must be returned to us within 14 calendar days of the issuance of the Return Authorisation Number. We will provide you a refund based on your original method of payment. Returns that do not meet these conditions may be subject to a refusal under this offer. Our change of mind return policy does not apply if you have broken or damaged the product in any way. It cannot be used or combined with any other offer, discount or promotion.
Orders
Oakley AU currently accepts the following through the Internet and Oakley Customer Care.
- Visa®
- MasterCard®
- ApplePay
- American Express
- PayPal
- AfterPay
Authorizing Your Credit Card:
At the time of order placement a pending payment pre-authorisation is placed on the customers credit card. This payment pre-authorisation is valid for up to 10 working days and will become a final debit once the order has been invoiced and shipped. Oakley will send the customer an email there are any issues authorising the customer credit card.
Oakley Prescription Frame Size Chart
Choosing the right size is easy. Start with the curvature of your chosen frame. Most of our frames have 4-base curvature to maximize the range of prescriptions that work with them. In the picture below, the frame with 6-base curvature has a much higher “wrap angle” to provide optimal coverage, and you’ll find it in designs like our Active Collection of Crosslink™ frames. Once you have the curvature, use the chart to get the number range for your face size.
| Face Size | |||||
|---|---|---|---|---|---|
| Extra Small | Small | Medium | Large | Extra Large | |
| 4-Base Curvature | 48-49 | 50-51 | 52-53 | 54-55 | 56-57 |
| 6-Base Curvature | N/A | 51-52 | 53-54 | 55-57 | 58-60 |
GST
10% GST tax is inclusive of all orders shipped within Australia.
When you place your order online, we provide an estimated sales tax. Actual sales tax will be calculated and charged at the time your order is shipped.
All shipments are sent duties and taxes paid, the price you see online during checkout will be the total price you pay.
Proof of Purchase
When purchasing online at Oakley.com.au you will get an order confirmation email which serves as your proof of purchase. If you purchased Oakley product through an Authorized Oakley dealer, their receipt serves as your proof of purchase.
