FAQ – HOLIDAY SUPPORT

Only one gift card can be redeemed per order. Use your gift card or an e-gift card online or at any one of our nearly 200 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay but not with installments payment methods. Simply enter your gift card number and PIN (found on the back of your card or in your email if its an e-gift card) during the checkout process.

A gift card is a physical card that has a 16-digit gift card number and an 8-digit PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via email (but it still has a 16-digit gift card number and an 8-digit PIN number, just like a physical card). Both physical gift card and e-gift card can be used online or in any Oakley stores (excluding Oakley® O'Hare International Airport or at any independent Oakley retail locations operated under license).

You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.

You can buy a gift card right here at oakley.com, just follow this link or any Oakley store using a valid form of payment.

Oakley gift cards have no expiration date and no associated dormancy fees.

Unfortunately a Oakley gift card cannot be returned. There's no expiration date, however.

You can check your gift card balance online by clicking here or by calling Oakley® at 888-311-6024.

Oakley has no obligation to replace lost, stolen or damaged cards.

You can add additional funds to an Oakley Gift Card at any of our stores. To find your nearest store use our Store Locator here.

Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid form of payment.

Of course. Both regular gift cards and e-gift cards can be used online and in all Oakley stores (excluding Oakley® O'Hare International Airport or at any independent Oakley retail locations operated under license).

When you have chosen the amount of the e-gift card that you want to send and checked out online, an email is sent to the recipient informing them of your gift. The email informs the recipient on who the e-gift card is from as well as the gift card amount, the 16-digit gift card number and the 8-digit PIN (so that it can be used either online or in-store). You will also receive an email with all these details (except the gift card number and PIN).

Under certain State laws, you may be entitled to obtain cash for the balance remaining on your gift card, if your balance is below a certain threshold. If you are a resident of the following States and your gift card balance matches the respective State balance listed, you may redeem it at one of our stores:
• California – Balances of $9.99 or less.
• Colorado – Balances of $5 or less upon customer request.
• Connecticut – Balance of $4.99 or less upon customer request.
• Hawaii – Balance of $4.99 or less.
• Maine – Balances of $4.99 or less upon customer request.
• Massachusetts – If 90% of the gift card has been used or there is a balance of $5 or less.
• Montana – Balances of $4.99 or less upon customer request.
• New Jersey – Balances of $4.99 or less upon customer request.
• New York – Balances of $4.99 or less upon customer request.
• Oregon – Balances of $4.99 or less.
• Rhode Island – Balances of $.99 or less. 
• Texas – Balances of $2.49 or less upon customer request.
• Vermont – Balances of $0.99 or less upon customer request.
• Washington – Balances of $4.99 or less upon customer request.
• Puerto Rico – Balance of $4.99 or less.

Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.

Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.

Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.

The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.

If your frame is still within its Two-Year warranty period, you have a valid itemised receipt (or you have already registered your purchase directly with us) and the product is deemed defective by a Customer Care Agent, we can offer to replace your frame. Outside of warranty we reserve the right to charge a fee for this service. Please follow the guide shown here.

It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.

Determining if they are real or counterfeit can be difficult, so simply email Customer Care with a few decent images of your product along with the details of where it was purchased and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.

All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.

Oakley is committed to delivering the highest level of performance in every model consistent with that model's intended use. Oakley adapted testing for optical and impact properties from standard methods found in industrial standards like ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on Oakley impact performance and optical performance testing: https://www.oakley.com/en-us/technology.

Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with “Z87” is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with “Z87” is intended for use in industrial applications.

Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the “Z87” mark and are suitable for use in industrial applications where impact protection is required.

Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.

Yes. You can collect prescription products at an Oakley Store and enjoy:

1 - Full-Service Pickup: Book an Appointment with one of our licensed opticians before going to the store so they can support you with your eyewear.

2 - Pickup Only: Collect your prescription products without optician support. No appointment is needed for this service.

Please note that the pickup only service does not include any service other than collection. You will need to contact Customer Service in case of any issues with your frames and/or lenses. Associates in these stores are unable to troubleshoot, adjust, or replace any frame/lens components.

Check store type & availability for prescription pick up here.

With "Book an eye exam" service, you can book an eye exam at one of our partner stores thanks to the Essilor Luxottica network of doctors. After you enter your preferred location and time slot when booking your exam, you can choose from several doctors, mainly located in one of our partner LensCrafters or Target Optical stores.

You can schedule an eye exam online by clicking on Schedule Eye Exam, entering your location, then selecting the doctor location and partner you prefer.

Input your contact information, choose your desired date, and click "Book Exam" to confirm your appointment. You'll receive a confirmation email from the optometrist* of your choice.

If you want to reschedule the appointment, click the "reschedule" button on the confirmation email. To cancel or if you have any questions about your eye exam, please contact a customer care representative at 1-855-589-8891 for LensCrafters or 1-877-848-8476 for Target Optical.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters or Target Optical. Doctors in some states are employed by LensCrafters or Target Optical. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams. In California, Target Optical does not provide eye exams or employ Doctors of Optometry. Eye exams available from self-employed doctors who lease space inside of Target Optical.

Eye Exam prices may vary depending on the location in both LensCrafters and Target Optical stores.

Yes, we accept most vision insurance plans. Call us at 800 403 7449 to learn more about using your benefits online through a customer service representative (Mon-Fri 8:30AM - 5:30PM ET). We also accept most FSA/HSA cards; you can use your card at checkout. We recommend checking with your health plan to confirm eligibility.

It varies depending upon the product ordered and the time of year but it takes approximately 7 business days to assemble your custom order to your chosen specification and then it is passed to our international shipping team to get it on route to you.

We are sorry but our custom program only offers the standard shipping option which is 5 business days after completion of the assembly process.

No, we will ship your non-custom item as soon as it is available.

No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.

No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.

We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.

There are two reasons why your desired etching can be rejected: • Violation of copyrights • Violations of standard decency boundaries If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team via supporteu@oakley.com.

We are able to etch team or business logos onto our lenses. There may be set-up fees associated as well as minimum order quantities. In the first instance please email your logo along with the Custom product you are interested in to supporteu@oakley.com and we’ll come back to you.

Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.

Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.

When you preorder an item on Oakley.com you’re buying it before it has been officially released. This means you’ll be first line for delivery when the product becomes available in our warehouse and receive your shipment before anyone else.

If a product is available for preorder you'll see it labelled as “Preorder” on the product page.

To complete a preorder, add the product to cart and follow the steps to checkout as usual*.

Once you’ve completed your preorder, you’ll receive a confirmation email at the time of purchase and then we'll let you know as soon as it's ready to ship.

*Some cart restrictions apply:
1. It is not possible to mix standard and preorder products in the same cart
2. You can order more than one preorder style in the same transaction, but only if they’re the same model, size, and color
3. It is not possible to add prescription lenses to your order

You can pay with any available payment method.

Process:
When the preorder is completed, the full amount will be authorised to verify the card’s validity.
The full price of the product will only be charged once the product is ready for shipping.

In checkout you will see the estimated delivery date based on the shipping method selected.

At checkout, you’ll see all the available shipping methods for your address. You can also choose to pick up in store. Same Day Delivery is excluded.

Yes, it is possible to return a preorder product. Please refer to our Returns Policy.

You can contact Customer Service to cancel your order within one hour from order placement. Please refer to the Contact Us page for more details.

Our OPP is a 12-month program that begins when you purchase your eyewear.

No, the OPP replaces sunglasses. Only eyeglasses are eligible for repair, and if they are beyond repair, they will be replaced.

It depends on which OPP you purchase. Oakley's Single Replacement OPP will replace your sunglasses once, and this replacement will end the OPP. Our Unlimited OPP will replace your sunglasses or eyeglasses, or repair your eyeglasses, as often as necessary during the 12-month term.

Yes, having a copay keeps your initial protection investment as low as possible. You only need to pay the copay when using the OPP. The Single Replacement OPP requires a $40 copay. The Unlimited OPP requires a $60 copay to replace sunglasses or eyeglasses. To repair eyeglasses, there is a $30 copay for a lens service and a $30 copay for a frame service.

No, the OPP is not insurance, it is a service plan, and does not cover loss or theft.

The OPP covers cracked and scratched lenses, cracked frames, broken hinges, normal wear and tear, and defects in materials and workmanship.

The OPP can only be purchased at the same time you purchase your eyewear. The OPP cannot be added onto eyewear at a later date.

Not at this time.