SHIPPING INFORMATION
RATES & POLICIES
Oakley.com offers Free Shipping on all orders within your country. Orders are usually delivered in 3 business days and up to 7 business days for customized items. Please note we do not ship to Guernsey or Jersey.
All shipments are fully insured against loss, theft or damage.
We do not ship orders made on this website to addresses outside your country; however, we operate in many Countries through local versions of the online store. To check whether shipment to a foreign Country is available, select the Country of destination from the link provided on the website.
From Oakley.com websites we do not ship to the territories of Andorra, Aruba, Fær Øer Islands, Gibraltar and Lichtenstein, although they belong to European customs and administrative areas. Shipments to the Principality of Monaco are offered through the French website.
Shipments to P.O. mailboxes are not possible. Orders to these addresses will be automatically cancelled.
SHIPPING POLICIES
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 8 business days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
- UPS: https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html
- GLS: https://gls-group.com/GROUP/en/our-responsibility/thinkgreen
*Some exclusions may apply.
ORDERS of CUstomized items
Oakley.com offers Free Shipping on customized items orders.
Customized frames are tailor-made to your specifications in the Italy and therefore entail a longer processing time.
Usually customized items orders are delivered within 7 business days.
DELIVERY TRACKING
We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.
You can track the delivery status of your order at any time through your My Account page on Oakley.com.
DELIVERY
Remember to check the condition of your ordered goods when delivered. You can always refuse it or partially reject the delivery if you have any concerns.
SHIPPING SURCHARGES
We work hard to keep our shipping charges as low as possible
Certain large or bulky items such as, but not restricted to, Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by third party carriers. Therefore a surcharge will be charged depending on the item’s size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by third party carriers for transporting oversize and/or overweight items.
SHIPPING TO NORWAY OR SWITZERLAND
Orders from Norway and Switzerland will be sent duties and tax paid, the price you see during the final stages of checkout will be the total price you pay.
Please aknowledge Orders shipped to Norway and Switzerland take usually up to 4 days.
MOUNTAINOUS OR REMOTE REGIONS
Please be aware that our shipping timelines are based on our carrier’s database of destinations, if you live in a mountainous or remote area where shipments usually take longer with other carriers/suppliers then ours will be no different. Oakley cannot be held liable for delayed deliveries to these destinations.
MILITARY SHIPMENTS
We unfortunately cannot ship to any Military shipping addresses (APO/FPO/BFPO/etc).
RETURN POLICY, right of WITHDRAWAL and FAULTY GOODS
Your satisfaction is guaranteed
The following does not affect your statutory rights as a consumer.
WITHDRAWAL RIGHT
When shopping at Oakley.com you can always change your mind.
If for any reason, you are not satisfied with an Oakley product bought in the last 60 days from Oakley.com, please follow the steps indicated in the RETURN PROCESS FOR WEB ORDERS section.
After reviewing the product to ensure it has not been damaged and is complete, Luxottica will refund you for
the
full
amount of your order and will provide a full credit within 14 days of receiving the product.
You will receive an email notification once the refund has been processed.
Products should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.
Please remember that customised products have been created especially for you and cannot be returned.
Any direct costs that we have to incur in relation to the return and repair of the item(s) for which you exercised your withdrawal rights (if applicable) will be your responsibility. If this happens, we will notify you of these as soon as possible.
FAULTY GOODS AND REPLACEMENTS
If you have chosen to replace a faulty product in accordance with our Terms of Sale, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. This applies also to customized items.
LIMITATIONS
We only accept returns on items purchased from oakley.com. Items purchased from Authorized Oakley retailers must be returned to the place of purchase.
All refunds will occur using the original payment method.
RETURN PROCESS FOR WEB ORDERS:
JUST FOLLOW THESE SIMPLE STEPS
Create your return request through our website following a few simple steps:
- On the [Returns & Exchanges] page enter your order number and the email address used when placing your order.
- Follow the guided procedure and select your return method:
a. UPS Store drop-off (with or without a printed label)
b. UPS Pick-Up where you will need to print the provided label
***If you do not receive your label, please check your SPAM or Promotions folder. You can also access the “RETURNS & EXCHANGES” and locate it by clicking on “View Summary”*** - Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous address label.
- Hand the package off to UPS.
We are not responsible for returns made using return labels or couriers other than the ones we provide. Therefore, we cannot guarantee a refund, substitution, or exchange for such returns.
EXCHANGE ITEMS
If you do not wish to return an item, you can also exchange it with ease. Have your order number and product code ready and give us a call on 08002794157 from Monday to Friday from 10 a.m. to 7 p.m. Our agents will be glad to guide you step by step to complete your exchange.
Please note that we do not offer exchanges if you purchased a discounted product. Exchanges can be done with products of the same price.
DISCLAIMERS:
- Switzerland & Norway returns
- As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in Italy. Please do NOT send returns to the Switzerland or Norwegian addresses unless you are a resident of that country or it will be returned at your expense.
- Customized Products
- Customized products are not returnable or refundable under any circumstances. Your statutory rights are not affected.
- Return Authorization (RA) Number Required
- All products being returned must have a Return Authorization number in order process a refund. Goods returned without an authorized number may be delayed and/or returned to sender. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.
- Restocking Fee
- The following ‘per unit’ restocking fees are applied for unauthorized returns or returns outside of the conditions mentioned above; EURO=€5, UK=£5, CHF=SFr 7.50, NOK=45 kr, SEK=50 kr and DKK=40 kr.
- Missing Item or Damaged Product Fee
- Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
- Note:
- Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.
OAKLEY GIFT CARDS
Oakley Gift Cards can only be redeemed on Oakley.com and not in any other authorised retailer. Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded. The funds available can be verified on the website by clicking on: https://www.oakley.com/en-gb/support/check-giftcard. If purchase exceeds available card balance, you must make up the difference with another payment method.
