WARRANTY & PRODUCT SUPPORT (Valid for Europe only)
WARRANTY
If your item was purchased in one of our Oakley authorised retailers, we would firstly recommend to get in touch with the original point of purchase. They will be able to assist you further. Alternatively, follow the below instructions to receive assistance for your Oakley products.
1. ASSISTANCE ON PRESCRIPTION LENSES
For all support requests regarding prescription lenses please contact the Oakley authorized retailers where you firstly purchased the item.
2. ASSISTANCE ON SUNGLASSES OR PRESCRIPTION FRAMES
(For customised item, please see the point 3)
In order to fill a support request for the above items, you
can fill the form at our dedicated portal:
Our dedicated Oakley team will be happy to assist you further.
In case your offer will be evaluated as
Out of Warranty, we will offer you to repair the item for a fee which you might accept or refuse.
WARRANTY POLICY
Oakley Eyewear Limited Warranty
Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches. Alteration, misuse, abuse, or installation of non-Oakley lenses will void this warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.
All other terms and conditions of the limited warranty remain unchanged. Offer applies only to complete Oakley eyewear products. Oakley C-Six, Oakley MPH eyewear, Oakley Standard Issue eyewear, Oakley display eyewear, Oakley replacement parts, and Oakley individual custom parts are not eligible. Failure to register will not impact the existing terms of warranty.
Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through Oakley.com, by calling our telesales team directly or via your local Authorized Oakley Dealer.
Prescription Eyewear Warranty Policy
All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid receipt. Oakley's warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims please contact the Authorized Oakley Optical Dealer from which your purchase was made. Please do not send prescription sunglasses directly back to Oakley.
Airwave Goggle Warranty Policy
This Oakley Airwave™ Goggle comes with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual.
Watch Warranty Policy
All authentic Oakley timepieces are warranted for at least two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.
Apparel and Apparel Accessories Warranty Policy
All Oakley apparel and apparel accessories are warranted against defects in material or workmanship for two years from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where the item was purchased or filling a support request (https://www.oakley.com/en-gb/support/warranty-form) and our customer service team will help you further. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.
Oakley Bag Warranty Policy
Oakley warrants Oakley bags against manufacturer defects in material and workmanship for two years from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. If all conditions of this warranty are satisfied, consumers may contact their Authorized Oakley Dealer or fill a support request (https://www.oakley.com/en-gb/support/warranty-form) and our customer service team will help you further. Valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased) must be presented with all claims for warranty service.
Technical Outerwear Warranty Policy
Oakley Technical Outerwear is warranted against defects in material or workmanship for two years from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where the item was purchased or filling a support request (https://www.oakley.com/en-gb/support/warranty-form) and our customer service team will help you further. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.
Footwear Warranty Policy
Oakley Footwear is warranted against defects in material or workmanship for two years from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where the item was purchased or filling a support request (https://www.oakley.com/en-gb/support/warranty-form) and our customer service team will help you further. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty. Legal rights under applicable national law governing the sale of consumer goods are not affected by this warranty.
Two Year Limited Footwear Waterproof Warranty
Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty claims are to be made through the Authorized Oakley dealer where the item was purchased or filling a support request (https://www.oakley.com/en-gb/support/warranty-form) and our customer service team will help you further. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship your claim is to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
Oakley Footwear Warranty: What is not Covered
Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. By way of example, but not all inclusive. Oakley will not issue replacement product or credit for returned shoes that have experienced:
Excessive wear
- Any type of abuse or mistreatments.
- Excessive damage/scuffing to upper caused by toe drag.
- Damage to upper leather caused by lack of proper maintenance.
- Damaged spike receptacles caused by using non-Oakley replacement spikes.
Warranty timeline disclaimer
There may be consumer rights applicable within your country that are different to any/all of the above. In all such cases Oakley will abide by the local governing laws. Your statutory rights are not affected.
GUARANTEE
The following guarantee does not affect your statutory rights as a consumer including, without limit, your right to reject goods that do not materially conform to their description or are faulty
Luxottica warrants their sunglasses against breakage due to defects in materials and workmanship discovered during the period of two years from the date of delivery of the goods to you. You must inform Luxottica of the above defects within a reasonable period, and, in any case, within two months, from the date on which you detected them. Scratched lenses are considered normal wear and are not covered under warranty unless the goods had such defect at the delivery. If you purchased on oakley.com and need assistance, please contact our repairs & warranty office at
Call us on
Monday - Friday 10:00 -
19:00
Email us on
A service representative will be happy to assist you in identifying your Oakley product and determine the best course of action for your warranty/repair claim.
If the sunglasses are returned and Luxottica finds that the breakage was due to a defect in material or workmanship, the sunglasses will be replaced and returned to the sender and expenses incurred for the shipping to our Consumer Warranty and Repairs will be refunded to You. In the event that the damage is not due to a defect in materials or workmanship, additional repair charges may apply. In this event, you will receive notification of additional charges by email or letter.
Our Liability to You
Nothing in this Guarantee Policy shall be deemed to exclude or limit the liability of Luxottica for (a) death or personal injury caused by the negligence of Luxottica; (b) fraud, fraudulent misrepresentation or gross negligence; or (c) any liability that cannot be limited or excluded under applicable mandatory law.
Helmet Crash Replacement Policy
Within a period of 3 years after the original date of purchase, Oakley will replace crash-damaged helmets at a discount of 50% off manufacturer’s suggested retail price (MSRP) of the same or comparable helmet provided as a replacement. Helmet replacements are limited to 1 unit per original purchase. This policy is only applicable to original owners of the product. The consumer must provide the helmet, proof of purchase, and details of the incident that caused the damage. The 3-year period will be measured from the date of customer mailing. To make a claim, do not return your Oakley product to the store. Stores are not authorized to provide this service under this warranty. Please contact Oakley Customer Care. Oakley reserves the right to reject any claims under the replacement service. If for any reason the request is refused, we will provide you with an explanation for that decision and will return your original helmet to you for the cost of the courier service, should you wish for it to be returned. This helmet crash replacement policy is in addition to any other consumer rights under applicable law and Oakley’s warranty policies.
