If you would like to know if a product is in stock, it’s very easy. You can select the category you are interested in on the top menu of the website and browse through the products available. Alternatively, you can search for any specific item by clicking in the “search” box where you can insert the name or code of the product you are looking for.
We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it. Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen. We apologize in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date of availability for when an item will be back in stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.
Please consider that you are trying to place an order in one of the busiest times of the year. Therefore, our system could take extra time and technical issues might occur. If you encounter any issues during checkout, we recommend you try again in another moment, clear the cache and cookies and use a different browser or payment method. If the above does not work, we suggest that you contact us immediately via Customer Care.
Some promo codes may not work in combination with other promotions or discounts available on our website.
Whilst we try to ensure that all the prices on the site are accurate, errors may occur. If, before shipping, we discover an error in the price of the goods you have ordered we will cancel your order and inform you as soon as possible.
We recommend you to check our Shipping Policy: https://www.oakley.com/support/shipping-returns
In case you are not totally satisfied with your order, you can benefit from an extended return
period. We will be happy to offer you a refund of the value paid on any standard item that is
returned to us in a resalable condition.
*Please note that as we do not offer exchanges if you purchased a discounted product that you would
like to return, the same discount might not apply
to new purchases (different sizes, colours, …).
You can log in to your Oakley.com account to check the status of your order. Alternatively, you can simply insert your order number and e-mail address on the following link: https://www.oakley.com/support/order-status. Once the parcel leaves the warehouse you should receive an email with the courier tracking details. We recommend tracking the parcel on the courier website and contacting them directly in case you notice that they are experiencing any issues with the delivery.
You can find our contact details on the following link: https://www.oakley.com/contact
FREQUENTLY ASKED QUESTIONS
All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.
Only one gift card can be redeemed per order. Use your gift card or an e-gift card online or at any one of our nearly 200 store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay but not with installments payment methods. Simply enter your gift card number and PIN (found on the back of your card orin your email if its an e-gift card) during the checkout process.
A gift card is a physical card that has a 16-digit gift card number and an 8-digit PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via email (but it still has a 16-digit gift card number and an 8-digit PIN number, just like a physical card). Both physical gift card and e-gift card can be used online or in any Oakley stores (excluding Oakley® O'Hare International Airport or at any independent Oakley retail locations operated under license).
You sure can. Your gift card carries a balance until all of the credit is used up. One thing to remember, however, is that when you use your gift card online, your card is locked until your order is fully processed and shipped. During that time, your balance will be unavailable to use.
You can buy a gift card right here at oakley.com, just follow this link or any Oakley store using a valid form of payment.
Oakley gift cards have no expiration date and no associated dormancy fees.
Unfortunately a Oakley gift card cannot be returned. There's no expiration date, however.
You can check your gift card balance online by clicking here or by calling Oakley® at 1-888-311-6024.
Oakley has no obligation to replace lost, stolen or damaged cards.
You can add additional funds to an Oakley Gift Card at any of our stores. To find your nearest store use our Store Locator here.
Not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can just make up the balance with a valid form of payment.
Of course. Both regular gift cards and e-gift cards can be used online and in all Oakley stores (excluding Oakley® O'Hare International Airport or at any independent Oakley retail locations operated under license).
When you have chosen the amount of the e-gift card that you want to send and checked out online, an email is sent to the recipient informing them of your gift. The email informs the recipient on who the e-gift card is from as well as the gift card amount, the 16-digit gift card number and the 8-digit PIN (so that it can be used either online or in-store). You will also receive an email with all these details (except the gift card number and PIN).
In Quebec, you are entitled to obtain cash (at one of our Stores) if your remaining card balance is under CAN$5.
Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.
Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.
Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.
The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.
If your frame is still within its Two-Year warranty period, you have a valid itemised receipt (or you have already registered your purchase directly with us) and the product is deemed defective by a Customer Care Agent, we can offer to replace your frame. Outside of warranty we reserve the right to charge a fee for this service. Please follow the guide shown here.
It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
Determining if they are real or counterfeit can be difficult, so simply email Customer Care with a few decent images of your product along with the details of where it was purchased and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.
All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.
Oakley is committed to delivering the highest level of performance in every model consistent with that model's intended use. Oakley adapted testing for optical and impact properties from standard methods found in industrial standards like ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on Oakley impact performance and optical performance testing: https://www.oakley.com/en-ca/technology.
Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with “Z87” is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with “Z87” is intended for use in industrial applications.
Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the “Z87” mark and are suitable for use in industrial applications where impact protection is required.
Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.
OAKLEY CUSTOM FREQUENTLY ASKED QUESTIONS
It varies depending upon the product ordered and the time of year but it takes approximately 7 business days to assemble your custom order to your chosen specification and then it is passed to our international shipping team to get it on route to you.
We are sorry but our custom program only offers the standard shipping option which is 5 business days after completion of the assembly process.
No, we will ship your non-custom item as soon as it is available.
No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.
No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.
There are two reasons why your desired etching can be rejected: • Violation of copyrights • Violations of standard decency boundaries If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team via supporteu@oakley.com.
We are able to etch team or business logos onto our lenses. There may be set-up fees associated as well as minimum order quantities. In the first instance please email your logo along with the Custom product you are interested in to supporteu@oakley.com and we’ll come back to you.
Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.
Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.
