REPLACEMENT PARTS
If you need replacement parts for your Oakley eyewear, click here to make your purchase in a few simple steps.
WARRANTY AND PRODUCT SUPPORT
If your item was purchased at one of our Oakley authorized retailers, please first get in touch with them. If they are unable to assist you or you purchased your item with Oakley directly, please follow the instructions below to receive assistance with your Oakley items.
1.ASSISTANCE ON PRESCRIPTION LENSES
For all support requests regarding prescription lenses, please contact the retailer where you purchased the item.
2.ASSISTANCE/REPAIR ON:
- SUNGLASSES (both frames and lenses)
- PRESCRIPTION FRAMES (prescription lenses excluded)
Please visit our After Sales portal by following this link.
3. OTHER REQUESTS
- ASSISTANCE ON: APPAREL, ACCESSORIES, FOOTWEAR
- OTHERS
Please contact us at: consumerwarranty@luxotticaretail.com
WARRANTY POLICY
EYEWEAR WARRANTY POLICY
OVERALL EYEWEAR WARRANTY POLICY
All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.
OAKLEY'S GOGGLE WARRANTY
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited
life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a
proof of purchase from an
Authorized Oakley Dealer that clearly shows the purchase details.
The Oakley warranty does not cover
any defects due to improper use, improper repair, physical damage, neglect & improper fit.
Furthermore any alteration of the product will
void warranty.
Your exclusive remedy for breach of warranty will be the repair or replacement of the
item as determined by Oakley. This warranty does not affect the legal rights of customers under
applicable state or national laws
governing the sales of consumer goods.
RAZRWIRE WARRANTY POLICY
Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against
manufacturer defects. This limited warranty is valid only to the original purchaser with a proof of
purchase from an Authorized Oakley
Dealer that clearly shows the purchase details.
Oakley warranty program does not cover scratched
lenses. Alteration of Oakley products will void warranty. Additional services are available for a
charge.
APPAREL
APPAREL WARRANTY POLICY
All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or
workmanship for 100 days from the date of purchase.
Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley
products will void warranty.
TECHNICAL OUTERWEAR WARRANTY POLICY
Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the
date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care,
negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and
use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void
warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws
governing the sales of consumer goods.
OAKLEY GLOVE WARRANTY POLICY
All Oakley gloves are warranted against defects in material or workmanship for 100 days from the date of
purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer
Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty
program does not cover any defects due to accidents, improper fit, improper care, negligence, normal
wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears,
holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws
governing the sales of consumer goods.
ACCESSORIES
OAKLEY ACCESSORY WARRANTY POLICY
All Oakley accessories, except Oakley bags, watches, and helmets are warranted against defects in
material or workmanship for 100 days from the date of purchase.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley
products will void warranty.
OAKLEY BAG WARRANTY POLICY
Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the
date of purchase. This warranty applies only to the original purchaser with valid proof of purchase
(clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was
purchased).
The warranty does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown
of colors and materials.
Luggage damage incurred during airline handling is not covered by this warranty, and claims in such
cases should be made directly with the airline.
WATCH WARRANTY POLICY
All authentic Oakley timepieces are warranted for two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer.
WHAT IS OAKLEY'S GOGGLE AND HELMET WARRANTY?
Oakley goggles and helmets are guaranteed from defects in workmanship and manufacturer materials and has
a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original
purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase
details. The Oakley warranty does not cover any defects due to improper use, improper repair, physical
damage, neglect & improper fit.
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined
by Oakley. This warranty does not affect the legal rights of customers under applicable state or
national laws governing the sales of consumer goods. Any alteration of the product will void warranty.
Helmet Crash Replacement Policy
Within a period of 3 years after the original date of purchase, Oakley will replace crash-damaged helmets at a discount of 50% off manufacturer’s suggested retail price (MSRP) of the same or comparable helmet provided as a replacement. Helmet replacements are limited to 1 unit per original purchase. This policy is only applicable to original owners of the product. The consumer must provide the helmet, proof of purchase, and details of the incident that caused the damage. The 3-year period will be measured from the date of customer mailing. To make a claim, do not return your Oakley product to the store. Stores are not authorized to provide this service under this warranty. Please contact Oakley Customer Care. Oakley reserves the right to reject any claims under the replacement service. If for any reason the request is refused, we will provide you with an explanation for that decision and will return your original helmet to you for the cost of the courier service, should you wish for it to be returned. This helmet crash replacement policy is in addition to any other consumer rights under applicable law and Oakley’s warranty policies.
FOOTWEAR
FOOTWEAR WARRANTY POLICY
All Oakley footwear is warranted against defects in materials and workmanship for 100 days from the date of purchase. Warranty is valid only with proof of purchase from an Authorized Oakley Dealer. Manufacturer’s defects will be determined at Oakley Inc.’s Discretion. Improper fit is not valid criteria for warranty. Misuse, abuse or alteration of product voids warranty. Valid claims will receive credit toward exchange of the Oakley footwear This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use. Warranty claims are to be made through the Authorized Oakley dealer where purchased.
ONE YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY
Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.
TWO YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY
Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:
- If shoes are returned during the first year of any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
- If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.
This footwear warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.
OAKLEY FOOTWEAR WARRANTY: WHAT IS NOT COVERED
Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. Oakley will not issue replacement product or credit for returned shoes that have experienced excessive wear. Including the following but not exclusive to the following.
- Any type of abuse or mistreatments.
- Excessive damage/scuffing to upper caused by toe drag.
- Damage to upper leather caused by lack of proper maintenance.
- Damaged spike receptacles caused by using non-Oakley replacement spikes.
ORDER REDO
A one-time change in frame color, lens color, glasses style, or prescription is available within 60 days of the original shipping date at no additional charge for prescription orders only. For prompt processing of a redo, please call Oakley Customer Care at 1-800-403-7449. When applicable, credit will be issued after the original eyewear is received by the Oakley Customer Care prescription department. Please follow the Product Return Procedures described below to ensure prompt credit.
COATING WARRANTY
Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. Lenses will be replaced in the identical form, and prescription changes will not be accommodated. Lenses are also covered by a one-time Scratch Coat Warranty that covers against basic surface scratches caused by routine wear. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Customer Care at 1-800-403-7449. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.
ADAPTATION
Oakley’s prescription services lab is staffed with certified technicians that can assist you in proper fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. In the unlikely event a patient cannot adapt to their new eyewear within 60 days from the shipping date, Oakley Customer Care will issue a full credit upon receipt of the original order. Please contact Oakley Customer Care at 1-800-403-7449.
LAB REDO
To ensure total satisfaction, Oakley Customer Care will provide the corrected order at no charge upon receipt of the original order. To minimize processing delays, please contact Oakley Customer Care at 1-800-403-7449 to receive priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.
CANCELLATIONS / ORDER CHANGES
Full credit will be issued for orders cancelled prior to lens processing. Orders are not able to be cancelled once lens processing has begun. Please contact Oakley Customer Care at 1-800-403-7449 for assistance, as email inquiries may be delayed.
RETURNS
PRODUCT RETURN PROCEDURES
Your satisfaction is guaranteed. If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items). Returns must be shipped back within 30 days of receiving your items. Custom items are not eligible for returns. Shipping costs will not be refunded.
For customers in U.S. Territories (Puerto Rico, Guam, etc.), the product will need to be packaged and shipped via a carrier that will provide insurance and tracking capabilities. Oakley Customer Care is not responsible for any packages or products lost in transit
Enjoy free shipping visiting https://luxotticacustomercare.com/oakley/returns and completing our online return request form.
Follow these steps to submit a return:
- Visit https://luxotticacustomercare.com/oakley/returns and complete our online return request form.
- Print out the pre-paid return label that you will receive through email within 48 hours of your request and attach to the box.
- Take your package to your nearest UPS location.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account.
For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at infocanada@oakley.com
