Shipping Rates & Policies
ESTIMATED DELIVERY TIMES
| Standard Shipping | Standard Eyewear and Apparel/Equipment: 5-7 business days |
FREE |
|---|---|---|
| Oakley Custom Products: 9 business days |
Warehouse Processing Time
All orders take 1 business day for warehouse processing to ensure order accuracy.
Build Time (For Custom Products Only)
The build process for custom products typically takes 2-7 business days while Oakley Engineers custom fit and build your glasses to your exact specifications. Custom bag and backpack orders may take 4-5 weeks to build.
Shipping Times
- Standard Shipping
- Please allow 5-7 business days for transit*
* All Canadian Internet and phone orders are shipped using FedEx, Purolator or Canpar and are sent fully insured. We no longer ship to P.O. Boxes. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.
SHIPPING RATES
| Please allow 5-7 business days for transit* | FREE |
|---|
PRESCRIPTION SHIPPING
| RX Eyewear: 8-10 business days after receiving your prescription | FREE |
|---|
SHIPPING POLICIES
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to (00) business days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
- UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html
*Some exclusions may apply.
CANADA SHIPPING SURCHARGES
We work hard to keep our shipping charges as low as possible. Certain large or bulky items such as Board Bags, Golf Bags and Luggage are considered oversize and/or over weight by FedEx, Purolator or Canpar. Therefore a surcharge will be charged depending on the item's size and/or weight, in addition to our regular shipping charges. These surcharges are based solely on extra charges imposed by FedEx, Purolator or Canpar for transporting oversize and/or overweight items.
RETURNS AND EXCHANGES
FREE SHIPPING ON RETURNS:
We stand behind our products and believe in customer satisfaction and service. Therefore, with all domestic Web or telesales returns, we offer free return shipping. If you are not 100% satisfied with your purchase, you can return or exchange your order within 30 days from the date of purchase. See specific product exclusions and disclaimers below.
HOW TO RETURN YOUR PRODUCT:
If you purchased directly from us Staged at http://www.oakley.com/en-ca or by phone from our Customer Service team and you are within the 60-day return policy, here is how to set up a return:
- Please call Oakley Canada Customer Service at 1 877-322-1065 for your Oakley Return Authorization number (ECR).
- Oakley's Customer Care agent will send you a self-addressed label to affix to the parcel. Please deposit the parcel, duly labelled and addressed, at the nearest post office.
- All returned items must be in their original state. Please securely package item(s) in the original packaging, including any documentation, manuals, warranty information, registration, etc. Returns that do not meet these conditions may be subject to a restocking fee.
- The product must be returned to us within 30 calendar days of the issuance of the Return Authorization (ECR) number.
- Please return your products to:
ORD
2660 Diab
Ville St-Laurent, QC
H4S 1E8 - Refunds are made to the original method of payment used for your original sales order, usually within 10 business days of package receipt.
EXCHANGE ITEMS
Exchange items purchased on our website with ease. Have your order number and product code for your desired replacement item ready and call us at 877 322 1065 between from 8:30 am to 5:30 pm EST.
Items exchanged must be of equal price and it will be sent out upon receipt of the returned item, for which we will supply a return shipping label to facilitate shipping your returned item. The product code for your desired replacement item can be found in the product info section on our website. Our agents will guide you step by step to complete your exchange.
DISCLAIMERS:
- Customized Products
- Oakley Custom Products are not eligible for returns.
- Swimwear and Undergarments
- For hygienic reasons, women’s swimwear, men’s boardshorts, and men’s underwear may not be returned or exchanged.
- Return Authorization (ECR) Number Required
- All products being returned must have a Return Authorization (ECR) number in order to be eligible for a
prompt refund. This number must be clearly marked on the outside of your package preceded by the letters
“ECR”. Original freight charges are not refundable unless the order is returned in full. See chart for
details.
Original Order Free Return Label 100% Returned Yes Partially Returned Yes - 60-Day Return Period
- You must request a Return Authorization number for all products within 60 days of the date of original purchase. Oakley's Customer Care agent will send you a self-addressed label to affix to the parcel. Please deposit the parcel, duly labelled and addressed, at the nearest post office. Please securely box or package all items and include all original packaging, tags, product inserts, and accessories. Please do not forget to mark "ECR" and the Return Authorization number on the outside of your package.
- Restocking Fee
- All items are subject to inspection. A restocking fee of 15% will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals. Any product which is used, damaged, or shows signs of abuse will be refused credit and returned.
- Items not Directly Purchased from Oakley
- Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.
RETURN TO A STORE
Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging into a store within 60 days of your purchase, and we'll provide you with a complete refund based on your original method of payment. Please allow up to 5 business days for the credit to show on your account. It is also now possible to return your items at official SunglassHut stores.
