WARRANTY POLICY FOR OAKLEY EYEWEAR

ITEMS COVERED BY THE WARRANTY

All Oakley eyewear products are warranted against manufacturing defects. Warranty coverage is limited to items purchased through our Website, Official retail stores and Authorized retailers. After-sales department will decide whether the product will be repaired or replaced free of charge. If for some reason the product cannot be repaired or replaced, we will replace it with a similar product or give you a refund.

Warranty Period

The warranty period is 2 years from the date of purchase. The warranty period will not be extended in the event of a defect that is covered by the warranty during the warranty period. For genuine Oakley prescription eyewear, please contact your place of purchase if you feel any discomfort. You are also entitled to a one-time replacement for the lens within 75 days from taking receipt of the product, at the authorized dealer where the product was purchased. This service will not apply to customer's change of mind.

Warranty Claim Method

If you think your product has a malfunction or defect, please bring the product, warranty card and receipt to the store where the product was purchased. For Online purchases please attach the confirmation email and contact our customer service at supportjapan@oakley.com

Items not covered by warranty

• Scratches or breakage of the lenses or frame
• Defects caused by accident (collision, pressure, etc.), inappropriate treatment of the frame, modification or repairs etc. performed by other than Oakley, Inc.
• Consumable parts such as nose pads, ear socks or screws
• If you do not have the warranty card or the receipt from the time of purchase
• Damage from natural disasters such as fire, earthquake and floods
• Transportation and other costs which are not part of the product.

Helmet Crash Replacement Policy

Within a period of 3 years after the original date of purchase, Oakley will replace crash-damaged helmets at a discount of 50% off manufacturer’s suggested retail price (MSRP) of the same or comparable helmet provided as a replacement. Helmet replacements are limited to 1 unit per original purchase. This policy is only applicable to original owners of the product. The consumer must provide the helmet, proof of purchase, and details of the incident that caused the damage. To make a claim, please contact Oakley Customer Care. Oakley reserves the right to reject any claims under the replacement service. If for any reason the request is refused, we will provide you with an explanation for that decision and will return your original helmet to you for the cost of the courier service, should you wish for it to be returned. This helmet crash replacement policy is in addition to any other consumer rights under applicable law and Oakley’s warranty policies.
*We cannot repair or replace any part of the helmet.
*The customer is responsible for the shipping cost of returning the helmet.
*The price offered shall be based on our standard sales price at the time of acceptance.
*This policy does not cover breakage due to inappropriate treatment of the frame, modification or repairs etc. performed by other than Oakley, Inc.
*This warranty does not limit your basic legal rights.

WARRANTY POLICY FOR OAKLEY APPAREL AND ACCESSORIES

We offer warranty and repair service for our Apparel and Accessories (backpacks, etc.) products for a period of 1 year from the date of purchase. To be eligible you must show your proof of purchase(e.g. receipt and/or order confirmation e-mail). Please contact our customer service for further assistance. Examples of repairable items: broken zippers, buttons, etc., defective spindles, frayed fabric (*depending on the extent of the damage) Examples of non-repairable items: shrinkage, faded or faded colors, stains or dirt, tears or furballs due to use, peeling or cracked prints, loss of down feather, and items with seam tape or pressured treatment such as TECH OUTER.

• The extent of the warranty/service will depend on the condition of the product.
• The customer is responsible for the shipping cost of returning the product.
• This policy does not cover breakage due to inappropriate treatment of the frame, modification or repairs etc. performed by other than Oakley, Inc.
• Finish date may vary depending on the time of year and product type.
• The completion of the job will depend on the country of manufacture and availability of spare parts.